Offers Your Guest Services Lifestyle Turned Toxic?
Poison can wreak havoc on biological systems, but it also can eliminate cultural systems. Take your guest services culture, for example. Apply the particular poison of a toxic greeter, and the deadly effects will certainly soon spread throughout the mindset and actions of every you are not selected. Make use of the toxicity of an unhealthy approach – for example , not having a plan for serving guests – and soon your own church’s growth and health will stagnate, decline, and die.
So how can you spot the toxic guest services tradition? Like poison, it’ s often unnoticeable until it’ h too late. But there are 3 attitudes that might indicate toxicity amidst your team:
one Implementing a guest services strategy is a necessary evil.
We’ d never say that. Nobody in their right brain would formulate those terms and force them off of our tongues. Of course we want guests in our churches. Simply no guests mean no growth. But the way we arrange for, resource, and maintain our guest services culture may very well reveal our core belief that this is more trouble than it’ s worth . Caring for guests interrupts this self-destruction, because suddenly it’ s i9000 not about us and exactly what makes us comfortable. And while the above statement may certainly not be articulated, it’ h assumed by heavy sighs and eye rolls each time you bring up the need for a plan.
2 . “ We’ ll do anything to bring ’ em in. ”
We refer to this as the “ shock and awe” program. We want guests to like us enough that they wish to come back a second time, so we pull out all the stops if they show up the first time. We go way beyond inviting conditions and assault the senses with a sense of frustration. The all-encompassing goal is to obtain first-timers to take notice in our church, yet we fail to help them take notice of Christ. Through the way… this is often a good accusation lobbed at megachurches, but small churches may overdo it too. It feels a little like the single man seminary student who uses the “ God informed me to marry you” line… it’ s too much, too quickly, and it’ s off-putting.
3. We don’ big t need a team, because we’ re already friendly.
I’ ve been in a lot of churches, and I’ ve however to find one that’ s i9000 not friendly. A quick five minute glance around the haven or Sunday School space reveals people who are freely investing hugs and high fives, catching up on the news from the week, and even praying for each other’ s needs. But there’ s the rub… most church individuals are friendly to each other … to those we already know. It takes a great deal of intentionality to move beyond helpful to each other in order to be friendly in order to “ others. ” And if that intentionality isn’ t deliberately installed, it’ ll cause the culture of welcoming guests to shrivel up and die.
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